Version 15 (modified by jhickey, 10 years ago) (diff)

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Welcome to the DETER trac Wiki and Trouble Ticket site

Getting Help

No matter how you contact us, please include the following:

  • Your DETER username
  • Your project
  • Your experiment (if applicable)
    • Please include a link
    • Link format is: [experiment:pid:eid] (pid is project name, eid is experiment name)
  • A description of the problem. Be as detailed as you can. The following are all helpful:
    • What you typed or clicked, what you expected to happen as a result, and what did happen
    • Any error messages or logs (verbatim errors are best)
    • Which nodes in your experiment are having a problem (if applicable)
  • If your problem is with an experiment, please leave a copy swapped in for us (turn off autoswap)

There are a number of ways to get assistance.

  • Create a trouble ticket.
    • Please login above with your DETER username and password (the ticket system currently requires a separate login).
    • Go to the new ticket page
    • Fill in as much as possible (see above)
  • The DETER staff is available for live chat in the IRC channel #DETER on irc.deterlab.net.
    • Most active M-F 10 AM - 7 PM
      • We may not respond instantly. Be patient.
        • We poll about once an hour
        • So seriously, be patient
      • If you're having a problem with an experiment, be ready to supply the information above.
    • If you do not have an IRC client istalled we provide a web interface to the IRC channel.
      • You will need to be logged in to DETER to use the web interface.
  • Email testbed-ops@….
    • Even if you know specific administrator's e-mail addresses, always send your mail to testbed-ops@… in case that person is unavailable.

DETER Documentation

We are working on adding DETER specific documentation to this wiki. For general Emulab documentation, please visit the Emulab Documentation Wiki