4 | | In order to create a trouble ticket, please click login above. |
| 4 | === Getting Help === |
| 5 | |
| 6 | There are a number of ways to get assistance. |
| 7 | |
| 8 | * Create a trouble ticket. Please login above with your DETER username and password. |
| 9 | * [http://www.isi.deterlab.net/deterchat.php3|Join DETER Chat] The DETER staff is available for live chat in the IRC channel #DETER on irc.isi.deterlab.net. |
| 10 | * Most active M-F 10 AM - 7 PM |
| 11 | * We may not respond instantly. Be patient. |
| 12 | * We poll about once an hour |
| 13 | * So seriously, be patient |
| 14 | * If you're having a problem with an experiment, see the contact page for the information we will need. |
| 15 | * Email testbed-ops@isi.deterlab.net. |
| 16 | |
| 17 | |
| 18 | We provide a web interface to the IRC channel. Log in by clicking the button below: |
| 19 | Please log in to use web chat. |
| 20 | |
| 21 | == DETER Documentation == |
| 22 | |