Changes between Version 21 and Version 22 of WikiStart


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Timestamp:
Sep 15, 2010 2:52:10 PM (12 years ago)
Author:
jhickey
Comment:

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  • WikiStart

    v21 v22  
    1 [[TOC]]
    2 
    31== Welcome to the DETER Documentation Wiki and Trouble Ticket site ==
    4 
    5 === Getting Help ===
    6 
    7 Check out the FrequentlyAskedQuestions to see if your question has already been answered. [/search Search] is your friend.
    8 
    9 If you do contact us, please include the following:
    10  * Your DETER username
    11  * Your project
    12  * Your experiment (if applicable)
    13    * Please include a link
    14    * Link format is: {{{ [experiment:pid:eid] }}} (pid is project name, eid is experiment name)
    15  * A description of the problem.  Be as detailed as you can.  The following are all helpful:
    16    * What you typed or clicked, what you expected to happen as a result, and what did happen
    17    * Any error messages or logs (verbatim errors are best)
    18    * Which nodes in your experiment are having a problem (if applicable)
    19  * If your problem is with an experiment, please leave a copy swapped in for us (disable idle swap)
    20 
    21 There are a number of ways to get assistance.
    22 
    23  * Create a trouble ticket.
    24     * Please login above with your DETER username and password (the ticket system currently requires a separate login).
    25     * Go to [https://trac.deterlab.net/newticket the new ticket page]
    26     * Fill in as much as possible (see above)
    27 
    28  * The DETER staff is available for live chat in the IRC channel [irc://irc.deterlab.net/%23DETER #DETER on irc.deterlab.net].
    29     * Most active M-F 10 AM - 7 PM
    30         * State your project, experiment and user name.  If you do not provide these details, we will be unable to help you.
    31         * We may not respond instantly. Be patient.
    32               * We poll about once an hour
    33               * So seriously, be patient
    34               * If you are impatient, please file a ticket (see above).
    35         * If you're having a problem with an experiment, be ready to supply the information above.
    36     * If you do not have an IRC client installed we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
    37         * You will need to be logged in to DETER to use the web interface.
    38  * Email testbed-ops@isi.deterlab.net.
    39    * We strongly prefer that you open a ticket rather than emailing us
    40    * Even if you know specific administrator's e-mail addresses, always send your mail to testbed-ops@isi.deterlab.net in case that person is unavailable.
    41 
    42 
    43 
    442
    453== DETER Documentation ==
     
    486
    497 * [wiki:FrequentlyAskedQuestions Frequently Asked Questions]
     8 * [wiki:GettingHelp Getting Help with DETER]
    509 * [wiki:ISIUCB Location of the DETER machine rooms]
    5110 * [wiki:NodeTypes DETER Node Types]