Changes between Version 12 and Version 13 of WikiStart


Ignore:
Timestamp:
Jun 16, 2010 3:36:13 PM (10 years ago)
Author:
faber
Comment:

Remove connections to old contact page, in preparation for redirect.

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  • WikiStart

    v12 v13  
    44=== Getting Help ===
    55
     6
     7No matter how you contact us, please include the following:
     8 * Your DETER username
     9 * Your project
     10 * Your experiment (if applicable)
     11 * A description of the problem.  Be as detailed as you can.  The following are all helpful:
     12   * What you typed or clicked, what you expected to happen as a result, and what did happen
     13   * Any error messages or logs (verbatim errors are best)
     14   * Which nodes in your experiment are having a problem (if applicable)
     15 * If your problem is with an experiment, please leave a copy swapped in for us (turn off autoswap)
     16
    617There are a number of ways to get assistance.
    718
    819 * Create a trouble ticket.
    9     * Please login above with your DETER username and password.
     20    * Please login above with your DETER username and password (the ticket system currently requires a separate login).
    1021    * Go to [https://trac.deterlab.net/newticket the new ticket page]
    11     * Enter as much relevant information as possible.
     22    * Fill in as much as possible (see above)
    1223
    1324 * The DETER staff is available for live chat in the IRC channel [irc://irc.isi.deterlab.net/%23DETER #DETER on irc.isi.deterlab.net].
     
    1627              * We poll about once an hour
    1728              * So seriously, be patient
    18         * If you're having a problem with an experiment, see the contact page for the information we will need.
     29        * If you're having a problem with an experiment, be ready to supply the information above.
     30    * If you do not have an IRC client istalled we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
     31        * You will need to be logged in to DETER to use the web interface.
    1932 * Email testbed-ops@isi.deterlab.net. 
     33   * Even if you know specific administrator's e-mail addresses, always send your mail to testbed-ops@isi.deterlab.net in case that person is unavailable.
    2034
    2135
    22 We provide a web interface to the IRC channel. Log in by clicking the button below:
    23 Please log in to use web chat.
     36
    2437
    2538== DETER Documentation ==