Changes between Version 12 and Version 13 of WikiStart

Timestamp:

Jun 16, 2010 3:36:13 PM (14 years ago)

Author:

faber

Comment:

Remove connections to old contact page, in preparation for redirect.

WikiStart

@@ -4 +4 @@
 === Getting Help ===
 
+
+No matter how you contact us, please include the following:
+ * Your DETER username
+ * Your project
+ * Your experiment (if applicable)
+ * A description of the problem.  Be as detailed as you can.  The following are all helpful:
+   * What you typed or clicked, what you expected to happen as a result, and what did happen
+   * Any error messages or logs (verbatim errors are best)
+   * Which nodes in your experiment are having a problem (if applicable)
+ * If your problem is with an experiment, please leave a copy swapped in for us (turn off autoswap)
+
 There are a number of ways to get assistance.
 
  * Create a trouble ticket. 
-    * Please login above with your DETER username and password.
+    * Please login above with your DETER username and password (the ticket system currently requires a separate login).
     * Go to [https://trac.deterlab.net/newticket the new ticket page]
-    * Enter as much relevant information as possible.
+    * Fill in as much as possible (see above)
 
  * The DETER staff is available for live chat in the IRC channel [irc://irc.isi.deterlab.net/%23DETER #DETER on irc.isi.deterlab.net].
@@ -16 +27 @@
               * We poll about once an hour
               * So seriously, be patient
-        * If you're having a problem with an experiment, see the contact page for the information we will need.
+        * If you're having a problem with an experiment, be ready to supply the information above.
+    * If you do not have an IRC client istalled we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
+        * You will need to be logged in to DETER to use the web interface.
  * Email testbed-ops@isi.deterlab.net.  
+   * Even if you know specific administrator's e-mail addresses, always send your mail to testbed-ops@isi.deterlab.net in case that person is unavailable.
 
 
-We provide a web interface to the IRC channel. Log in by clicking the button below:
-Please log in to use web chat.
+
 
 == DETER Documentation ==