Changes between Version 5 and Version 6 of GettingHelp


Ignore:
Timestamp:
Apr 14, 2011 4:20:57 PM (13 years ago)
Author:
mikeryan
Comment:

strengthen wording on emailing us

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  • GettingHelp

    v5 v6  
    2929 * Fill in as much as possible (see above)
    3030This is the best way to contact us. We are notified when new tickets are opened and respond to them quickly, often as soon as we receive them (during business hours).
     31
    3132 === Email ===
    32 We strongly prefer that you open a ticket rather than emailing us, but DETER testbed operations can be reached at testbed-ops@isi.deterlab.net.
     33If you are reporting a support problem, '''do not email us'''. Instead, follow instructions above for filing a ticket.
     34
     35If for some reason you must email us, DETER testbed operations can be reached at testbed-ops@isi.deterlab.net.
    3336 * Always send your mail to testbed-ops@isi.deterlab.net and not just to the person who responded to you.  That way we can still help you in case that person is unavailable.