Changes between Version 4 and Version 5 of GettingHelp


Ignore:
Timestamp:
Apr 14, 2011 3:55:16 PM (9 years ago)
Author:
mikeryan
Comment:

remove chat

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  • GettingHelp

    v4 v5  
    2929 * Fill in as much as possible (see above)
    3030This is the best way to contact us. We are notified when new tickets are opened and respond to them quickly, often as soon as we receive them (during business hours).
    31 
    32 === Try DETER Chat ===
    33 The DETER staff is available for live chat in the IRC channel [irc://irc.deterlab.net/%23DETER #DETER on irc.deterlab.net].
    34  * Most active M-F 10 AM - 7 PM.  '''We poll about once an hour, so be patient.'''
    35   * If you are impatient, please file a ticket (see above).
    36  * State your project, experiment and user name.  If you do not provide these details, we will be unable to help you.
    37  * If you're having a problem with an experiment, be ready to supply the information above.
    38  * If you do not have an IRC client installed we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
    39   * You will need to be logged in to DETER to use the web interface.
    4031 === Email ===
    4132We strongly prefer that you open a ticket rather than emailing us, but DETER testbed operations can be reached at testbed-ops@isi.deterlab.net.