Changes between Version 2 and Version 3 of GettingHelp

Timestamp:

Sep 15, 2010 3:05:31 PM (14 years ago)

Author:

jhickey

Comment:

--

GettingHelp

@@ -14 +14 @@
  * Your project
  * Your experiment (if applicable)
-   * Please include a link
-   * Link format is: {{{ [experiment:pid:eid] }}} (pid is project name, eid is experiment name)
+  * Please include a link
+  * Link format is: {{{ [experiment:pid:eid] }}} (pid is project name, eid is experiment name)
  * A description of the problem.  Be as detailed as you can.  The following are all helpful:
-   * What you typed or clicked, what you expected to happen as a result, and what did happen
-   * Any error messages or logs (verbatim errors are best)
-   * Which nodes in your experiment are having a problem (if applicable)
+  * What you typed or clicked, what you expected to happen as a result, and what did happen
+  * Any error messages or logs (verbatim errors are best)
+  * Which nodes in your experiment are having a problem (if applicable)
  * If your problem is with an experiment, please leave a copy swapped in for us (disable idle swap)
 
 == Ways to get assistance ==
 
- === Create a trouble ticket ===
-    * Please login above with your DETER username and password (the ticket system currently requires a separate login).
-    * Go to [https://trac.deterlab.net/newticket the new ticket page]
-    * Fill in as much as possible (see above)
+=== Create a trouble ticket ===
+ * Please login above with your DETER username and password (the ticket system currently requires a separate login).
+ * Go to [https://trac.deterlab.net/newticket the new ticket page]
+ * Fill in as much as possible (see above)
 
- === Try DETER Chat ===
-  The DETER staff is available for live chat in the IRC channel [irc://irc.deterlab.net/%23DETER #DETER on irc.deterlab.net].
-    * Most active M-F 10 AM - 7 PM
-        * State your project, experiment and user name.  If you do not provide these details, we will be unable to help you.
-        * We may not respond instantly. Be patient.
-              * We poll about once an hour
-              * So seriously, be patient
-              * If you are impatient, please file a ticket (see above).
-        * If you're having a problem with an experiment, be ready to supply the information above.
-    * If you do not have an IRC client installed we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
-        * You will need to be logged in to DETER to use the web interface.
+=== Try DETER Chat ===
+The DETER staff is available for live chat in the IRC channel [irc://irc.deterlab.net/%23DETER #DETER on irc.deterlab.net].
+ * Most active M-F 10 AM - 7 PM.  '''We poll about once an hour, so be patient.'''
+  * If you are impatient, please file a ticket (see above).
+ * State your project, experiment and user name.  If you do not provide these details, we will be unable to help you. 
+ * If you're having a problem with an experiment, be ready to supply the information above.
+ * If you do not have an IRC client installed we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
+  * You will need to be logged in to DETER to use the web interface.
  === Email ===
-   We strongly prefer that you open a ticket rather than emailing us, but DETER testbed operations can be reached at testbed-ops@isi.deterlab.net.
-   * Always send your mail to testbed-ops@isi.deterlab.net and not just to the person who responded to you.  That way we can still help you in case that person is unavailable.
+We strongly prefer that you open a ticket rather than emailing us, but DETER testbed operations can be reached at testbed-ops@isi.deterlab.net.
+ * Always send your mail to testbed-ops@isi.deterlab.net and not just to the person who responded to you.  That way we can still help you in case that person is unavailable.