Changes between Version 2 and Version 3 of GettingHelp


Ignore:
Timestamp:
Sep 15, 2010 3:05:31 PM (10 years ago)
Author:
jhickey
Comment:

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  • GettingHelp

    v2 v3  
    1414 * Your project
    1515 * Your experiment (if applicable)
    16    * Please include a link
    17    * Link format is: {{{ [experiment:pid:eid] }}} (pid is project name, eid is experiment name)
     16  * Please include a link
     17  * Link format is: {{{ [experiment:pid:eid] }}} (pid is project name, eid is experiment name)
    1818 * A description of the problem.  Be as detailed as you can.  The following are all helpful:
    19    * What you typed or clicked, what you expected to happen as a result, and what did happen
    20    * Any error messages or logs (verbatim errors are best)
    21    * Which nodes in your experiment are having a problem (if applicable)
     19  * What you typed or clicked, what you expected to happen as a result, and what did happen
     20  * Any error messages or logs (verbatim errors are best)
     21  * Which nodes in your experiment are having a problem (if applicable)
    2222 * If your problem is with an experiment, please leave a copy swapped in for us (disable idle swap)
    2323
    2424== Ways to get assistance ==
    2525
    26  === Create a trouble ticket ===
    27     * Please login above with your DETER username and password (the ticket system currently requires a separate login).
    28     * Go to [https://trac.deterlab.net/newticket the new ticket page]
    29     * Fill in as much as possible (see above)
     26=== Create a trouble ticket ===
     27 * Please login above with your DETER username and password (the ticket system currently requires a separate login).
     28 * Go to [https://trac.deterlab.net/newticket the new ticket page]
     29 * Fill in as much as possible (see above)
    3030
    31  === Try DETER Chat ===
    32   The DETER staff is available for live chat in the IRC channel [irc://irc.deterlab.net/%23DETER #DETER on irc.deterlab.net].
    33     * Most active M-F 10 AM - 7 PM
    34         * State your project, experiment and user name.  If you do not provide these details, we will be unable to help you.
    35         * We may not respond instantly. Be patient.
    36               * We poll about once an hour
    37               * So seriously, be patient
    38               * If you are impatient, please file a ticket (see above).
    39         * If you're having a problem with an experiment, be ready to supply the information above.
    40     * If you do not have an IRC client installed we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
    41         * You will need to be logged in to DETER to use the web interface.
     31=== Try DETER Chat ===
     32The DETER staff is available for live chat in the IRC channel [irc://irc.deterlab.net/%23DETER #DETER on irc.deterlab.net].
     33 * Most active M-F 10 AM - 7 PM.  '''We poll about once an hour, so be patient.'''
     34  * If you are impatient, please file a ticket (see above).
     35 * State your project, experiment and user name.  If you do not provide these details, we will be unable to help you.
     36 * If you're having a problem with an experiment, be ready to supply the information above.
     37 * If you do not have an IRC client installed we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel].
     38  * You will need to be logged in to DETER to use the web interface.
    4239 === Email ===
    43    We strongly prefer that you open a ticket rather than emailing us, but DETER testbed operations can be reached at testbed-ops@isi.deterlab.net.
    44    * Always send your mail to testbed-ops@isi.deterlab.net and not just to the person who responded to you.  That way we can still help you in case that person is unavailable.
     40We strongly prefer that you open a ticket rather than emailing us, but DETER testbed operations can be reached at testbed-ops@isi.deterlab.net.
     41 * Always send your mail to testbed-ops@isi.deterlab.net and not just to the person who responded to you.  That way we can still help you in case that person is unavailable.