Changes between Version 5 and Version 6 of FrequentlyAskedQuestions

Timestamp:

Sep 14, 2010 10:12:20 PM (14 years ago)

Author:

jhickey

Comment:

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FrequentlyAskedQuestions

@@ -3 +3 @@
 == Why can't I log in? ==
 
-Too many failed attempts to log into the web interface will result in your account being locked.  You will get a message about this if you trigger it.  Although you can log into the web interface using your email address, you must use your actual account name to log into {{{ users.isi.deterlab.net }}}.  Also, too many failed attempts to log into {{{ users.isi.deterlab.net }}} will result in an IP address ban.  We automatically whitelist all IP addresses that have successfully logged into the [https://www.isi.deterlab.net web interface] and this list is synchronized every 15 minutes.  So if you find yourself banned from connecting to {{{ users.isi.deterlab.net }}} please log into the [https://www.isi.deterlab.net web interface] and then wait. 
+Too many failed attempts to log into the web interface will result in your account being locked.  You will get a message saying that your account has been frozen if you trigger it.  If you are a student, please contact your TA.  Otherwise, please file a trouble ticket.
+
+Although you can log into the web interface using your email address, you must use your actual account name to log into {{{ users.isi.deterlab.net }}}.  Also, too many failed attempts to log into {{{ users.isi.deterlab.net }}} will result in an IP address ban.  We automatically whitelist all IP addresses that have successfully logged into the [https://www.isi.deterlab.net web interface] and this list is synchronized every 15 minutes.  So if you find yourself banned from connecting to {{{ users.isi.deterlab.net }}} please log into the [https://www.isi.deterlab.net web interface] and then wait. 
 
 == How do I copy files from my workstation to a node in an experiment? ==