== Welcome to the DETER trac Wiki and Trouble Ticket site == === Getting Help === No matter how you contact us, please include the following: * Your DETER username * Your project * Your experiment (if applicable) * Please include a link * Link format is: {{{ [experiment:pid:eid] }}} (pid is project name, eid is experiment name) * A description of the problem. Be as detailed as you can. The following are all helpful: * What you typed or clicked, what you expected to happen as a result, and what did happen * Any error messages or logs (verbatim errors are best) * Which nodes in your experiment are having a problem (if applicable) * If your problem is with an experiment, please leave a copy swapped in for us (turn off autoswap) There are a number of ways to get assistance. * Create a trouble ticket. * Please login above with your DETER username and password (the ticket system currently requires a separate login). * Go to [https://trac.deterlab.net/newticket the new ticket page] * Fill in as much as possible (see above) * The DETER staff is available for live chat in the IRC channel [irc://irc.deterlab.net/%23DETER #DETER on irc.deterlab.net]. * Most active M-F 10 AM - 7 PM * We may not respond instantly. Be patient. * We poll about once an hour * So seriously, be patient * If you're having a problem with an experiment, be ready to supply the information above. * If you do not have an IRC client istalled we provide a web interface to the [https://www.isi.deterlab.net/deterchat.php3 IRC channel]. * You will need to be logged in to DETER to use the web interface. * Email testbed-ops@isi.deterlab.net. * Even if you know specific administrator's e-mail addresses, always send your mail to testbed-ops@isi.deterlab.net in case that person is unavailable. == DETER Documentation == We are working on adding DETER specific documentation to this wiki. For general Emulab documentation, please visit the [https://users.emulab.net/trac/emulab/wiki Emulab Documentation Wiki] * [wiki:ISIUCB Location of the DETER machine rooms] * [wiki:NodeTypes DETER Node Types] * [wiki:OSImages DETER Operating System Images] * [wiki:DETERSSH Using SSH to access testbed nodes] * [wiki:SerialConsole Using the Serial Console on testbed nodes]