WikiPrint - from Polar Technologies

Getting Help with DETER

The short answer: take all of the details about your problem (project/experiment id, logs, error output, etc) and file a ticket - you must log in again with your DeterLab username and password.

What to do first if you are having trouble?

Read the FAQ page to see if your question has already been answered. You can also search the documentation and trouble tickets on the Search page.

If you still need help…

Step 1: Collect the information we need to help you

Take a few moments to properly document what you are having trouble with to get your problem addressed quickly. Please include the following information in your ticket:

Step 2: Create a new support ticket

We are notified when new tickets are opened and respond to them quickly, often as soon as we receive them (during business hours, US Pacific time).

You can use the View Tickets button in the navigation bar to find any tickets you have created.

Do not email us if you want the fastest response