Changes between Version 6 and Version 7 of GettingHelp


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Timestamp:
Feb 6, 2013 2:55:13 PM (12 years ago)
Author:
jhickey
Comment:

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  • GettingHelp

    v6 v7  
    11= Getting Help with DETER =
     2
     3== Too long, didn't read ==
     4
     5Take *all* the details about the problem you are having (project/experiment id, logs, error output) and file a [https://trac.deterlab.net/newticket ticket].
    26
    37== What to do first if you are having trouble? ==
    … …  
    2630=== Create a trouble ticket ===
    2731 * Please login above with your DETER username and password (the ticket system currently requires a separate login).
    28  * Go to [https://trac.deterlab.net/newticket the new ticket page]
     32 * Go to [https://trac.deterlab.net/newticket the ticket page]
    2933 * Fill in as much as possible (see above)
    3034This is the best way to contact us. We are notified when new tickets are opened and respond to them quickly, often as soon as we receive them (during business hours).